Behind the success of AI chatbots is the intelligence of the business team

Umni.bg was again a guest on NOVA NEWS’ “Your Day” with host Lora Indzhova. This time the occasion for a conversation with our CEO, Elitza Stoilova, was the first-ever press conference of the 9 robots in Geneva a few days earlier. We are sharing a link to the TV conversation recording, but we will focus on one nuance here because it concerns the perception of AI chatbots.

As GPTs enter various fields of activities and industries, chatbots are becoming more and more popular. More and more people are experiencing conversations with such software solutions, and when they are well-planned and crafted and with well-trained conversational AI or backed with GPT, the illusion of talking to a human is overwhelming. People who don’t know the technology and how it works well are left with an impression of its “consciousness”, and that is frightening.

It is a mistake to attribute to software or hardware human feelings, qualities, and motivation for action. It is clear from the 9 robots press conference and the press coverage afterward – both in the way questions were asked of the robots and how the articles were written – that this is what is happening – robots are being communicated with as humans and talked about as rational beings with free will, feelings, conscious thoughts, and actions.

This misconception and humanisation of technology are becoming a challenge for businesses to use such technology because businesses fear they cannot manage such complex and intelligent technology.

And in fact, even the smartest robot or AI chatbot lacks awareness, emotions, its own thoughts, actions, desires, and will. These are wonderful tools for routine activities, for generating and voicing logically generated text based on processing a giant database of information from materials created by humans – with tasks set by humans. Behind every well or badly made robot, behind every well or badly made AI chatbot, there is a team of PEOPLE. In AI chatbots for business, the business team has control over the content and the task of planning, creating, and developing the chatbot as a digital tool.

Now is the time to start working on pilot projects and implement AI solutions, according to a CNBC survey from June’23, 63% of executives are accelerating their AI spending, 55% of companies already have AI budgets, and 47% of companies, AI is the top spending area in tech – the competition around the world isn’t sleeping.