Umni is happy to announce a new partnership that will benefit our customers from the beauty and wellness industry. Our no-code AI chatbot platform offers a business website chatbot integration with Fitsys, an integrated management solution for aesthetic dermatology clinics, beauty salons, sports, yoga, fitness, and wellness clubs. The integration is fully automated between the chatbot from Umni and Fitsys, allowing the customer to self-serve and book a service through the chatbot quickly and easily at any time directly in the calendar in Fitsys.
After selecting the procedure for which the customer wants to book an appointment, the chatbot offers the customer the option to select a date and displays all available times for the respective procedure to make a booking.
The AI chatbot on the business’s website has multiple features that make it a successful tool for marketing, sales, and customer support.
Customers can access specific information or a form on the chatbot, such as the service booking form on Fitsys, with 1 click of a link or scan a QR code from anywhere – social media posts, email marketing, messengers, SMS, banners, flyers, cards, stickers, business cards and more.
Answers to customer questions submitted by the chatbot’s conversational module (conversational artificial intelligence) can automatically redirect the user to an information section or booking form, which significantly upgrades the customer experience and often has a WOW-effect. This not only makes communication with users immediate and personalized but also shortens the user’s journey from question to service booking.
Internal links from site elements (word, text, or image) can also open up specific chatbot content at a second’s notice, thereby building on a business’ site and making it more interactive and information-rich.
Another benefit of such chatbot integration on a business’s site with Fitsys is fast customer service – night owls (in Bulgaria they account for 35% to 45% of users communicating with chatbots), and timely customer service on holidays and weekends, and during busy periods when staff is busy.
On Umni’s platform, the team of businesses from any industry can create, manage, and develop on their own, without technical knowledge and skills, a chatbot with or without conversational AI or a smart voice bot, including voice assistance in Bulgarian.