Chatbot integrations help automate various business/communication tasks and improve customer service, 24/7.
Examples of integrating a chatbot with various reservation systems, CRM, and other platforms, are booking an appointment for service, booking a room, checking status, and synchronizing information between the chatbot and other systems that offer API.
Umni offers this year integration of a chatbot with BookOnlineNow, a reservation system for hotels and accommodation used by over 2,500 businesses worldwide.
The chatbot collects the necessary search criteria for possible accommodation options, and the integration allows the display of specific rooms, prices, and other information.
The integration of Umni chatbot with BookOnlineNow is fully automated and does not require human intervention, which allows the customer to self-service and make a reservation through the chatbot fast, easy, and at any time.