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Already 2 million messages
Just 3 months ago Umni celebrated a milestone: 1 million messages in our chatbots in less than 12 months. We were looking forward to the next million and we didn’t expect it would happen so fast, but it is already a fact. At the beginning of October, Umni bots made 2 million messages!
However this time we would like to share something different – there is a trend that doesn’t change through the months and years Umni assists businesses with chatbots: women are more active in the chatbots. They are significantly more than men as a customer base and they chat twice more. For us, this is another proof that people take their offline habits and transfer them to the digital world.
Umni co-creator in the 1st Tech in Tourism mapping report in Bulgaria
It took 3 hours for 2 speakers – the Umni CEO Elitza Stoilova and the CEO of PrEXCELerator Bulgaria | STRATEGY+ Business Lab. Sylvia Pavlova, to go over the background and the results of the first research about the technologies in tourism in Bulgaria done in cooperation by the two companies and the first report of its kind mapping the Bulgarian startups working on tech for tourism, what software and hardware have been developed and is ongoing and what are the empty niches. The two speakers upgraded the report with information about the newest trends and prognoses in the tourism industry globally and in Bulgaria. The event attracted hospitality professionals and local media.
Umni was featured in the report not only as a co-creator of it but also as one of the very active startups providing the local tourism industry with tech solutions. The report featured the AI chatbots for hotels, travel agencies, and restaurants by Umni, as well as the first tourism city AI chatbot made in Bulgaria by Umni in 2019 for the tourists of Plovdiv city as a European Capital of Culture.
Umni turned 3 years old!
Yes, Umni turned 3 years old and it is truly exciting for our team! As 3 years ago we are still full of ideas, keep walking towards our vision, keep developing our service, and growing our customer base.
Umni hotel AI chatbot is #1
Umni participated in the first Robotics Tournament organized by EduBots, the Association of Robotics and Automation (PARA), Innovation Starter, Sofia Tech Park, and TechnoMagic Land. Our company joined the event with Umni smart hotel chatbot and left it with 1st place in the category “Complex tasks and Artificial Intelligence”. Umni’s hotel chatbot has a centralized AI module and, in addition to standard tasks such as automating requests for accommodation, massage, spa, and other hotel services allows hotel customers to ask questions and receive direct answers according to the hotel’s services and conditions. The centralized hotel module allows hotel (or other business) chatbots to “learn” from each other and become smarter faster. The Robotics Tournament was a great opportunity for Umni to show how artificial intelligence helps business.
MyBot by Umni in the Top 3 at Pitch2Pitch
Umni finished in the top 3 startups at the GRAND Finale of the year-long Pitch2Pitch Startup competition. Over a year ago Umni won the 2nd monthly pitch competition to qualify for the Grand Finale. At the Grand Finale, Umni team reported the accomplishments for the past months just to list a few: building Beta of MyBot, the Umni’s Chatbot Management Platform, adding a centralized AI module, reaching over 1 million messages in our bots in less than 12 months. It was an amazing experience and opportunity to pitch in front of investors among other innovative startups. Umni is proud to join the best being the only software solution getting to the very top.
Covid-19 and technologies in tourism – Umni in TV Europe – part 2
Is there a change in the use of technology? The question of the anchor Dimitar Vuchev became a topic for the second part of the show Business Daily on TV Europe with the participation of the co-founder of Umni, Elitza Stoilova, and the co-founder of PrEXCELerator Bulgaria, Silvia Pavlova, on the occasion of the presentation of the 1st report for Bulgaria technological solutions in the tourism industry. BULGARIA: Tourism Tech Mapping Report 2020 is a joint study of the two companies and will be officially presented on 29.09 at the Metropolitan Hotel Sofia.
“Even before Covid-19, according to a McKinsey & Company study, 92% of companies believed they will have to change their business models as a result of digitalization. As a result of the pandemic, these processes accelerated within a few months to results what was expected to happen in the next 6-10 years”, said Elitza Stoilova on the air. For more on the government role in technology development, practices and investments in tourism technology in the world and the good example of Scotland, see part 2 of the show.
The show was broadcasted in 2 parts.