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The smart digital assistant is a long term business project
Umni was featured in the blog of ABC Design & Communication with an interview about fewer know facts and information about chatbots by the business.
Introducing self-training of AI
Key modules and features created allow self-training of AI by the businesses and creating AI digital assistants without technical knowledge and skills. Automating communication through conversational AI is now as easy as 1-2-3!
Chatbot usage for tour operator: TezTour chatbot case study
The chatbot of TEZ Tour Bulgaria, a leading Russian tour operator operating in Bulgaria and the Balkans region, helps the agency’s personnel to gather the necessary information from the clients so that they can be provided with an offer that meets their requirements. The implementation of TEZBot by Umni in 2019 was most useful for 2 departments in TEZ Tour – Reservations and Marketing. In one department the staff communicates directly with tourists, provides information, and makes reservations, and in the other, they take care to promote the company’s products in all channels and keep up-to-date information everywhere.
Umni with case study in Bulgarian Robotics Report’20
PARA – Professional Association of Robotics and Automation has published its 3rd annual review report from the series “Bulgarian success stories in robotics and automation” for successfully implemented projects in the country in 2020. We are happy to share that PARA included a project of Umni’s in its report, in the services automation section.
Smart chatbot with LifeChat – the next level in customer service
Chatbot + conversational AI + live chat is the perfect combination for a company when it wants to provide customers with a successful digital self-service tool. With the new functionality in Umni’s platform – live chat module, available to our customers from February ’21, our company not only achieved another milestone in its offers but provides businesses with the opportunity to have a balanced, convenient, fast, and successful customer service.
AI Chatbots: What Should We Know Before We Start
The pandemic opened the door and speed up the process of accepting AI chatbots as helpful tools for solving such major challenges as face-to-face communication between customers and employees, the need to decrease the fixed costs, the lack of staff, the need for 24/7/365 online self-service and assistance, therefore they have been adopted fast and easy, and successfully by various businesses in all sizes and almost all industries.