Will 2023 be The Year of AI Chatbots in Our Country?

“Will 2023 be the year of AI chatbots in our country? – 2023 will be the year of artificial intelligence – not just for conversational AI and AI chatbots because of ChatGPT, but AI in everything” – a different, exciting, and useful interview of our CEO, Elitza Stoilova for Sales Club Conference.

If your read Bulgarian, here’s what questions you’ll get answered:

What’s the difference between the ChatGPT language model and a business AI chatbot, and what are both best used for? What challenges are businesses facing in 2023, and how can a conversational AI chatbot help? Are Bulgarian businesses falling behind in their use of chatbots?

A few favorite quotes from this interview:

– Expectations: “72% of customers expect businesses to be available 24/7 for instant communication. We see it in all chatbots – nighttime communication reaches up to 45% of all communication. Customers themselves have become more impatient and have higher expectations for businesses to be technologically relevant, i.e. to provide accessible modern digital tools, including for self-service. This presents businesses with a dilemma of how to keep up with these expectations.”

– Needs: “To summarize, the needs of businesses remain classic even though they have been exported to the digital world: to sell more, to save more while improving customer care, and to grow. By the way, this is also Umni motto: “Sell. Save. Care. Grow – with an AI chatbot.”

– The Barriers: “In other words, the barriers to using the AI chatbots are mostly in the minds of those making the decision whether or not there is a place for a smart digital assistant in a business. If a person is looking for a reason to say no, they will always find it.”

– The Future: “I’ll quote a statement by Peter Diamandis, an American entrepreneur, writer and futurologist – in 10 years there will be 2 types of companies: those that use artificial intelligence, and those with no business. I think it will happen much sooner.”

Read the full interview and share your feedback on it. What do you think, is the AI chatbot one of the tools to reduce some of the pain points of businesses or solve them completely? We’d love to answer your questions too if you have any! Thanks in advance! 😊

Link to the interview (BG) here.