Category "Chatbot News - UmniBot"

“Will 2023 be the year of AI chatbots in our country? – 2023 will be the year of artificial intelligence – not just for conversational AI and AI chatbots because of ChatGPT, but AI in everything” – a different, exciting, and useful interview of our CEO, Elitza Stoilova for Sales Club Conference.

Compatible webinar of the companies Umni, Hotelbox and Quendoo – The Innovations in Digitalization in Hotels in 2023

Digitalk&A1 Awards’23: How does a codeless platform create a self-learning AI chatbot for any business?

“But while LaMDA case only resulted in the dismissal of the author of the theory and a case that the world will follow with interest, Meta’s chatbot remained in the memories with the fact that it did not know who the President of the United States was, then the release of the OpenAI system online – ChatGPT catalyzes a serious debate about the possibility of technology being used against human, for example, to write code for viruses, spread disinformation, as well as for cyber-attacks”.

9-to-6 businesses don’t work 840+ shifts a year – nearly 80% of the time during the year (night shifts, weekends, and holidays, which is also the more expensive time!). However, their customers are online during this time and over 70% of them expect the business to also be online and providing them with immediate assistance 24/7. Over 70% of businesses complain that they struggle to find staff for the time they are open. At the same time, up to 80% of communication is routine questions and answers that could be automated. This is where conversational AI chatbots become an indispensable tool for businesses by automating communication, extending company hours, optimizing employee performance, serving night-bird customers, increasing sales and generally helping to digitally transform businesses.

“Few people think about the fact that a typical 9-to-6 company doesn’t work 77% of the time in a year. In 2023 companies will not be working over 840 work shifts, that’s night shifts, weekends and holidays. However, customers are online 24/7 and need assistance immediately…” This is just one of the highlights that our CEO, Elitsa Stoilova, brought up in her conversation with the host Milena Janinska on the Social Network show, on NOVA TV.