New Functionalities (Modules) Released in UmniBot
This summer the Umni team worked on enhancing the variety of offered functionalities for our chatbots.
We developed and can now offer in our chatbots the implementation of such necessary for the business modules as a reservation module (with available API of a reservation system), a search in a database, contact with the staff (live-chat with notification of the business) and others. In addition, we now offer useful modules as pre-recorded voice answers, a secret section – a section with limited access to information, weather forecast, currency calculator, zodiac forecast (currently English only), “your luck for the day” and others.
Chatbot became an employee of the month. His twin started working locally
Edward, the chatbot of the Radisson Blue Edwardian Hotels chain, is one of the most famous hotel chatbots. This is not because it was the subject of many case studies, but due to its popularity among clients of the chain. Look yourself: nominations for the best employee of the month, personal tips left for him at the Front Desk and even proposal for a marriage that followed a guest question “Do you have a girlfriend?” Edward replies to 16,000 questions about 14 hotels. For a human being it is impossible to handle the same volume of information.
The Umnibot is the mirror Bulgarian project of the British Edward and although it is 2 years younger than the servant from the island, it pushes hard to achieve the same level of skills.
BTA (Bulgarian Telegraph Agency) UMNI Press Conference
One more Umni’s public appearance. This time it was a participation in a conference at BTA as a member of the north-west Bulgaria project by Danube Transnational Program. The Umni startup was represented by Elitza Stoilova – the company CEO. In front of reporters from press, radio, and TV, Elitza spoke about the history of the company, what is a chatbot and why businesses today shall pay attention to this software solution for communication with clients.
Europe TV: Smart technology connects Bulgarian hotels with customers
Interview Europe TV
The business continues to seek for the quickest way to communicate with customers that could help them at any time… This inspired the idea about chatbot – an automated system for communication between hotels and their clients. Elitza Stoilova: “My favorite example is the bot Edward of one big hotel chain in England. It was launched in May two years ago (2016) and was able to answer 180 questions. Two years later, the bot replies to 16,000 questions about 14 hotels and was adopted in such degree into the communication with clients that clients themselves, however warned that they communicated with a software solution, forgot about it and even look for him (actually it) at Front Desk to thank him for his service, leave for him envelops with tips. “Edward” was twice nominated by customers for the Best Employee of the Month and even got one engagement proposal.
Bloomberg TV: How artificial intelligence change hospitality
Bloomberg TV: Interview
“The major technology that has the strongest effect either on customer’s life during his or her stay in hotel or hotel itself is an artificial intelligence”.
Its entrance into hospitality industry changes the industry mode of operation on a system level.
Artificial intelligence allows to make by quickest way the most optimal exclusive customized decisions for the clients and the business”. That was stated by Elitza Stoilova – the founder of the Umni startup and former hotel general manager on Mariana islands in Pacific in the program Business Start by Hristo Nikolov.”
Chatbots – 10 ways to benefit the business
Chatbot benefits not just for clients but also for the business and its employees;
- Replies on client’s inquiry instantly, explicitly and professionally giving business full control on quality and content of presented information
- Communicates with customers in one or more languages;
- Can communicate with many clients at once 24/7;
- Safes personnel’s working time;
- Reduces expenses on communication by saving resources and working hours;
- Assists business to optimize a personnel performance allowing it to perform more tasks in given time;
- Easy to use;
- Increases the level of customer satisfaction by providing information in a client friendly format with no regards to business location, its operational hours or the time of the day and language barrier;
- Increases personnel’s level of satisfaction (confidence);
- Provides new opportunities in marketing and sales – Chatbot, as the loyal member of your team, always is ready to propose to client appropriate service or product;