The story of Umni – from hospitality issue solving to a no-code AI chatbot platform
Back on the radio: what do journalism, hospitality, startup, and conversational AI have in common? The CEO of Umni Elitza Stoilova knows the answer to this question from personal experience. The key to the answer is simple: communication.
Technologies as AI chatbot by Umni will save the tourism
The online tech trends and news media Trending Topics SEE featured Umni.bg in an article on the topic of technologies in tourism and the use of AI chatbots as one of the digital self-service tools that will help this industry recover faster from the pandemic.
The smart digital assistant is a long term business project
Umni was featured in the blog of ABC Design & Communication with an interview about fewer know facts and information about chatbots by the business.
Umni with case study in Bulgarian Robotics Report’20
PARA – Professional Association of Robotics and Automation has published its 3rd annual review report from the series “Bulgarian success stories in robotics and automation” for successfully implemented projects in the country in 2020. We are happy to share that PARA included a project of Umni’s in its report, in the services automation section.
Smart chatbot with LifeChat – the next level in customer service
Chatbot + conversational AI + live chat is the perfect combination for a company when it wants to provide customers with a successful digital self-service tool. With the new functionality in Umni’s platform – live chat module, available to our customers from February ’21, our company not only achieved another milestone in its offers but provides businesses with the opportunity to have a balanced, convenient, fast, and successful customer service.
Umni with a speech about AI in tourism for the conference AI AND THE DIGITAL ECONOMY
Umni.bg was honored to share in a 10-minute speech about the need to use solutions based on artificial intelligence in tourism for both businesses in the industry and at the destination level. Data collection, processing and use for management and marketing purposes, customer communication and feedback, personalization of the customer experience, and customer service tools were the focus of our speech.