Chatbot became an employee of the month. His twin started working locally
Edward, the chatbot of the Radisson Blue Edwardian Hotels chain, is one of the most famous hotel chatbots. This is not because it was the subject of many case studies, but due to its popularity among clients of the chain. Look yourself: nominations for the best employee of the month, personal tips left for him at the Front Desk and even proposal for a marriage that followed a guest question “Do you have a girlfriend?” Edward replies to 16,000 questions about 14 hotels. For a human being it is impossible to handle the same volume of information.
The Umnibot is the mirror Bulgarian project of the British Edward and although it is 2 years younger than the servant from the island, it pushes hard to achieve the same level of skills.
BTA (Bulgarian Telegraph Agency) UMNI Press Conference
One more Umni’s public appearance. This time it was a participation in a conference at BTA as a member of the north-west Bulgaria project by Danube Transnational Program. The Umni startup was represented by Elitza Stoilova – the company CEO. In front of reporters from press, radio, and TV, Elitza spoke about the history of the company, what is a chatbot and why businesses today shall pay attention to this software solution for communication with clients.
Europe TV: Smart technology connects Bulgarian hotels with customers
Interview Europe TV
The business continues to seek for the quickest way to communicate with customers that could help them at any time… This inspired the idea about chatbot – an automated system for communication between hotels and their clients. Elitza Stoilova: “My favorite example is the bot Edward of one big hotel chain in England. It was launched in May two years ago (2016) and was able to answer 180 questions. Two years later, the bot replies to 16,000 questions about 14 hotels and was adopted in such degree into the communication with clients that clients themselves, however warned that they communicated with a software solution, forgot about it and even look for him (actually it) at Front Desk to thank him for his service, leave for him envelops with tips. “Edward” was twice nominated by customers for the Best Employee of the Month and even got one engagement proposal.
Our hospitality business has an interest to engage with chatbots
Within one week after the Investment and Technologies Forum in Sofia that held place early June 2018 and the interview on Bloomberg TV, let’s discuss one more time that topic: technologies in the hospitality business. Because we are constantly asked a question: how technologies will change one or other business, it would be correct to ask: “How coming new technologies will change the life of working people?” Because clients are humans first, how their daily life will change and therefore what the business can expect, invest and implement to meet the customers’ expectations and needs.
A little bit more on the topic in this interview in the morning block of Radio Horizon.
Hotel Investment Forum: UMNI stands for technologies that will change tourism
Umni participated in 3-rd International Hotel Investment Forum that held place at Holiday Inn Sofia on 6-7 June 2018 and attracted more than 200 owners and managers of hotel groups and hotels, tour operators, architects and providers of technological solutions for the country tourism business.
Elitza Stoilova – Umni CEO, was the opening speaker of the panel discussion “Technologies That Will Change Hospitality and Tourism” (speaking of how chatbots would help) during the Forum.
Bloomberg TV: How artificial intelligence change hospitality
Bloomberg TV: Interview
“The major technology that has the strongest effect either on customer’s life during his or her stay in hotel or hotel itself is an artificial intelligence”.
Its entrance into hospitality industry changes the industry mode of operation on a system level.
Artificial intelligence allows to make by quickest way the most optimal exclusive customized decisions for the clients and the business”. That was stated by Elitza Stoilova – the founder of the Umni startup and former hotel general manager on Mariana islands in Pacific in the program Business Start by Hristo Nikolov.”